A1：To ensure your bird-watching journey starts perfectly, please follow these pro-tips during setup:
Hardware Prep: Before use, ensure the antenna is securely installed and tightened for optimal signal strength.
Optimal Scanning: When scanning the QR code for pairing, set your smartphone's brightness to maximum to ensure a quick and successful scan.
App Permissions: If connecting via Bluetooth, please enable Location Services (GPS) on your phone and grant the Nafnti app the necessary authorizations.
Network Check: Please verify that your router’s firewall settings are not blocking the Nafnti app or the feeder from accessing the network.
Mobile First: Initial device connection and subscription activation must be performed on a smartphone.
Tablet Viewing: To view the feed on a tablet, please log in with a separate account on the tablet and use the "Device Sharing" feature from your main phone account to grant access.
A2: This device supports 2.4GHz and 5G Wi-Fi networks.
A3: A subscription includes a 30-day free trial of AI recognition and cloud storage features.
A4: With a subscription, up to three users can watch the live video feed at the same time.
A5: You can restart the device by pressing and holding the power button, or reset it to factory settings by pressing the reset button located in the P-hole on top of the camera.
A6: Please review the steps below. Most connection issues are related to Wi-Fi environment or setup conditions and can usually be resolved quickly.
(1)Complete Setup Indoors First
Start the setup process indoors near your main router. This ensures a strong signal and successful initial connection.
After the device is connected in the app, you can install it outdoors within a strong Wi-Fi signal area.You can check the Wi-Fi signal strength in the app under Settings.
(2) Antenna Installation
Make sure the antenna is securely attached before starting setup.
(3) Location Permission (Required for BT Mode Setup)
Ensure Location Services are enabled on your phone and permission is granted to the O-KAM app.
Location access is required by iOS/Android for BT device discovery during setup.
(4) Wi-Fi Network Status
Make sure your Wi-Fi network is working properly and has internet access.
Do not use a Guest network during setup, as it may block communication between the device and your router.
Temporarily disable mobile data on your phone to ensure it remains connected to the selected Wi-Fi network during setup.
(5) 2.4 GHz vs 5 GHz Wi-Fi
The device supports both 2.4 GHz and 5 GHz Wi-Fi.
For outdoor installation, 2.4 GHz generally provides more stable coverage due to longer range and better wall penetration.
Most modern dual-band routers combine 2.4 GHz and 5 GHz under one Wi-Fi name. No special router settings are required for setup.
If setup does not succeed, simply move the device closer to the main router before trying again.
5 GHz offers faster speeds but shorter range, which may affect outdoor performance.
(6) Wi-Fi Name and Password
Confirm that you entered the correct Wi-Fi name (SSID) and password.
Passwords are case-sensitive.Avoid extra spaces when copying or typing the password.Avoid special characters in the Wi-Fi name or password if possible.
(7) Router Security Settings
The device supports WPA2 and WPA3 security modes.
If your router is set to WPA3-only mode and connection fails, switch to WPA2/WPA3 mixed mode and try again.
(8）Reconnecting the Same Device
If reconnecting the same device, delete it from the app before attempting setup again:Settings → Device Settings → Delete Device
(9）Restore Factory Settings (If the Issue Persists)
If the device encounters issues during operation, first use a pin to press the Reset button (or the P button on some models) for 1–3 seconds, The device will restart. If it was previously connected successfully, it will reconnect automatically. If the problem persists, double-press the power button to restore factory settings and enter ready-to-connect mode,Then follow the setup instructions to reconnect the device（If the device was previously connected, delete it from the app before reconnecting）.
(10) Recommended Device Usage
For optimal account management and full functionality, we recommend using a smartphone as your primary device.
Tablets can be used for viewing by logging in with a separate account and enabling device sharing.
(11) One Active Login per Account
For optimal performance, avoid logging into the same account on two phones at the same time.
If switching phones, log out from the first device before logging into the second.
A7: No worries — just press the "P" button on top of the camera to restart the hardware. This usually fixes the issue right away.
A8: Simply press the power button twice in a row. You’ll see the blue light blink slowly and hear a “dong-dong-dong” sound. At that point, just follow the app’s steps to reconnect your camera.
A9: The device supports TF cards with a maximum capacity of 128GB.
A10：Absolutely. We designed the Nafnti app with a user-friendly interface specifically for nature lovers of all ages. Once the initial setup is completed on a smartphone, the experience is largely automated—they’ll simply receive beautiful bird clips directly to their device.
